Help for your journey

Explore your options, ask for help and confirm booking details with the provider.

What We Offer

  • 24/7 AI Voice Assistant — Babel Smart Assistant (ZAPI) (Free · 24/7)
  • Email — contact@babel.travel — We typically reply in less than 24 hours.
  • Frequently Asked Questions — Quick answers to the most common questions about Babel.Travel.
  • Flights: Changes, cancellations, adding baggage and seat selection.
  • Hotel: Questions about our hotel partners, special requests at check-in or on-site support.
  • Payment: Questions regarding transactions and refunds.
  • Visitors: Explore search and comparison, route maps, the public planner, blog and podcast. Zapi conversation is also available to visitors; a security check may be required. Booking is completed with the partner.
  • Signed-in members: Ground-route GPS guidance, saved flight tracking by number and date, account preferences and personal emergency contacts require sign-in. An estimated flight arrival is not a confirmed landing.
  • Only when you choose to start: GPS requires Start and location permission; navigation voice must be enabled explicitly. Stop or sign out to stop guidance, location and navigation speech. Push alerts need permission and provider updates; delivery is not guaranteed.
  • An account is not a paid subscription. Some saved trips also support verified-email access; this does not grant member navigation. Public Zapi voice is separate from GPS narration and needs microphone permission when you speak.

Frequently Asked Questions

What is Babel.Travel?

Babel.Travel is an AI-powered travel platform that helps you plan, compare and book flights, hotels, trains, car rentals and activities — all in one place, in 12 languages.

Is Babel.Travel free to use?

Yes. Searching, comparing prices and using the AI planner is completely free. You only pay when you book through one of our trusted partners (airlines, Booking.com, Hertz, etc.).

Which countries and currencies do you support?

We work worldwide. Prices are shown in your local currency where possible, and our search covers carriers and properties in Europe, the UK, the USA, India, Asia, Africa, the Middle East and Latin America.

Which payment methods are accepted?

Our partners accept all major cards (Visa, Mastercard, Amex), Apple Pay, Google Pay and — depending on the partner — PayPal, Klarna and local methods such as iDEAL, BLIK or UPI.

How do I get a refund?

Refunds follow the policy of the airline, hotel or supplier. Start with the confirmation email, or contact us with your booking reference (BT-XXXXXX) and we'll help chase it up.

Who is Zapi?

Zapi is our AI travel assistant. She builds day-by-day itineraries, suggests flights, hotels and activities, and answers support questions 24/7 by phone, chat or email.

Does Zapi speak my language?

Yes. Zapi speaks all 12 languages we support — English, Romanian, German, Italian, Dutch, Polish, Ukrainian, Spanish, Hindi, French, Chinese and Hungarian — and switches automatically to match the website.

Can Zapi book my trip for me?

Zapi builds the plan and links you straight to the partner checkout for each flight, hotel or activity. The booking itself is completed on the trusted partner site so your card stays with them.

What is YayOrNay?

YayOrNay is a swipe-style way to discover trips. We show you a real flight + hotel package and you simply tap Yay to keep exploring it or Nay to see the next idea.

How are travel ideas selected for YayOrNay?

We mix live flight and hotel deals with destination inspiration based on the season, your home airport and what's trending — never sponsored placements disguised as recommendations.

What is public and what needs an account?

Explore search and comparison, route maps, the public planner, blog and podcast. Zapi conversation is also available to visitors; a security check may be required. Booking is completed with the partner. Ground-route GPS guidance, saved flight tracking by number and date, account preferences and personal emergency contacts require sign-in. An estimated flight arrival is not a confirmed landing. GPS requires Start and location permission; navigation voice must be enabled explicitly. Stop or sign out to stop guidance, location and navigation speech. Push alerts need permission and provider updates; delivery is not guaranteed. An account is not a paid subscription. Some saved trips also support verified-email access; this does not grant member navigation. Public Zapi voice is separate from GPS narration and needs microphone permission when you speak.

Why Choose BABEL.TRAVEL?

BABEL.TRAVEL is an AI-powered travel planning platform serving travellers in the USA, UK, Europe, India, Australia, and Canada. We compare prices from hundreds of airlines, hotels, and booking platforms to help you find the best travel deals worldwide.

Our AI Trip Planner creates personalized day-by-day itineraries, and our travel assistant Zapi is available 24/7 to answer your travel questions. Available in 12 languages: English, Romanian, German, Italian, Dutch, Polish, Ukrainian, Spanish, Hindi, French, Chinese and Hungarian.